Contact Us & FAQ
Can I just rent the Kayak on my own?
No, our license doesn’t allow us to rent Kayak without an instructor. A tour guide is therefore mandatory.
How do I see the free slots for my booking?
By pressing the button “book your tour” you will be redirected to the slot page and see how many slots are still available.
How do I know whether my tour is booked or not?
An email with the confirmation ticket will be immediately sent to the email address you have provided us.
Which credit cards do you accept?
We accept all the major credit card circuits and also PayPal
Should I leave my passport, valuables at the hotel?
It is preferable to leave them in the hotel unless you are paying for your outing in cash at the rental office. Once there, we’ll ask you to show your identity card or passport when paying.
What is the refund policy?
You can cancel your reservation anytime before the beginning of the tour. Please bear in mind that we will keep your 40€ deposit as a prepayment penalty.
How can I book and pay for my tour?
You can pre-book your tour on our website, where you will be asked to choose the date and the type of your tour. You will receive a confirmation email, in which we will confirm the availability of the chosen date. In order to secure your tour, you will be asked for an initial prepayment of 40 euros per person, while the final payment (cash or credit card) will be finalized at the RVK premises.
Can I schedule the tour at a different time than what the free slots system shows me?
Only private tours are customizable (by writing an email at realvenetiankayak@gmail.com). The Standard Tour and The Night Tour can’t be scheduled on a different timetable.
Can I cancel my reservation?
Yes, you can but please bear in mind that we will keep your deposit as a prepayment penalty.
What happens in case of bad weather?
If the tour is canceled due to weather conditions, you will be notified within one hour before the scheduled departure time, and you will be fully refunded of your prepayment deposit. Please note that you will be notified via phone call, so you are kindly asked to pay attention while inserting your contact number, or we will not be able to contact you. Shouldn’t you don’t receive any notification from RVK, you are kindly required to show up at the RVK premises as scheduled.
I have never used a kayak before. Can I take part in the tour?
Yes, you can. You don’t have to be an athlete to enjoy our tours, however, please consider that a minimum physical effort is required.
Are there any particular pre-requirements for the tour before the start?
No, there are not. You will only be asked to show up at the premises no later than 15 minutes before the beginning of the tour.
How should I dress for the tour?
As climate conditions may change according to the season, we suggest you bring a t-shirt, shorts, and flip flops in the summertime and dress up with a fleece and a parka in the cooler months.
Is there any dressing-room to change clothes?
We do have them. However, we kindly suggest arriving at the premises ready to start the tour (dress-code is explained at the point above)
How can I reach the RVK premises?
Directions are clearly explained on Google Maps, please make sure you digit “Real Venetian Kayak” on your browser and you will easily find us.
What do I see during the tour?
The itinerary will be designed by the instructor in order to match the needs of the clients while taking into account the weather conditions.
Can we arrange a particular path for the tour?
We daily monitor the tide with the software provided by the municipality. Therefore, tours can only be decided in compliance with the tide by the tour guide and cannot be customized
Is there any discount policy for groups?
For tours of 7 people or more, send an email at realvenetiankayak@gmail.com
Can minors take part in the tours?
The main goal of RVK is to ensure a safe guided tour to its clients. Kids between 6 and 18 can take part in the tour, but can only share a double-kayak with their parents or the instructors (i.e.: they are not allowed to kayak solo).
Can people with disabilities take part in the tour?
We put the safety of our customers above everything. Due to the particular nature of the experience, we’ve decided not to accept people with serious disabilities.
Can pregnant women take part in the tour?
We put the safety of our customers above everything, therefore we decided to not accept women who are after the 3rd months of pregnancy.
Are the tours private?
Normally a tour allows up to six people to experience Venice from this unique perspective. As a consequence, you might share this experience with other clients in order to achieve the minimum number of six participants.
Do the instructors speak English?
Yes, all of our instructors speak English.
PLEASE IF YOU WANT TO CHECK AVAILABILITIES OF OUR TOURS VISIT THE BOOKING PAGE OF OUR WEBSITE